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| About Us This web site is owned and operated by TideClox who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: TideClox Unit C1, Pinfold Workshops Ffordd Derwen RHYL Denbighshire LL18 2YR United Kingdom Phone: +44 (0) 1745 334020 Fax: +44 (0) 1745 334020 Email: sales [at] tideclox [dot] com |
| Making A Purchase Please Note: Due to exceptional weather conditions Postal Services are unable to offer their usual delivery standards. As the conditions are rapidly changing in all areas and the volume of mail, we cannot offer any assurances as to when you will receive any shipments. All orders are shipped as Recorded Delivery - They are Not subject to any reimbursements until the Track and Trace facilities have been exhausted and only then claims can be applied. .......................................................................................................................................................................... Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to £GB or your own currency. We accept Visa and MasterCard. Items are charged at the time of ordering. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Please Note: Due to exceptional weather conditions Postal Services are unable to offer their usual delivery standards. As the conditions are rapidly changing in all areas and the volume of mail, we cannot offer any assurances as to when you will receive any shipments. All orders are shipped as Recorded Delivery - They are Not subject to any reimbursements until the Track and Trace facilities have been exhausted and only then claims can be applied. |
| Delivery Schedule Please Note: Due to exceptional weather conditions Postal Services are unable to offer their usual delivery standards. As the conditions are rapidly changing in all areas and the volume of mail, we cannot offer any assurances as to when you will receive any shipments. All orders are shipped as Recorded Delivery - They are Not subject to any reimbursements until the Track and Trace facilities have been exhausted and only then claims can be applied. ......................................................................................................................................................................... We deliver your order right away. We will normally send your order to you within 2 business days. International orders are generally received in under 7 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All orders are VAT free. TideClox is not registered for Value Added Tax. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1745 334020 (International +44 +44 (0) 1745 334020) or fax us on +44 (0) 1745 334020 or write to us at Unit C1, Pinfold Workshops Ffordd Derwen RHYL Denbighshire LL18 2YR United Kingdom |
| Privacy Policy TideClox do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Please Note: Due to exceptional weather conditions Postal Services are unable to offer their usual delivery standards. As the conditions are rapidly changing in all areas and the volume of mail, we cannot offer any assurances as to when you will receive any shipments. All orders are shipped as Recorded Delivery - They are Not subject to any reimbursements until the Track and Trace facilities have been exhausted and only then claims can be applied. ............................................................................................................................................................................ Your rights to return goods are protected under the EU Distance Selling Directive. You are only entitled to cancel your order and return the goods within 7 working days for a full refund, not including the cost of delivery if it is a standard stock item. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Goods returned via the delivery agents i.e. Royal Mail or a nominated courier service unable to complete delivery for any reason, maybe subjected to an administrative charge of £15 covering track & trace and making contact for the re-sending of the goods which will require additional shipping costs to be paid before despatch or should you request a refund for the goods ordered. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Personalised Items are exempt from legal rights of returns. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
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